Transcripts & Reporting

Activa Live Chat makes it easy to access and review all of our live chat transcripts from each department and operator.

Chat Transcripts

Administrators can easily access chat transcripts from any department or operator from within the account dashboard. Search through chat histories by ID, date or individual operators.

Operators can view their own chat transcripts from within the Operator Console using the My History tab. And when visitors who have chatted before enter the monitor, operators can use the History Chatlet to view their chat histories even with other operators.

Live chat transcripts can be e-mailed to anyone by individual operators, or be downloaded, saved and then shared in the following formats:

• Plain Text File
• CSV File
• Excel Spreadsheet File

Activa Live Chat also provides a deployment option that allows visitors to save their own chat transcripts directly from the live chat window.

Quick and Easy Mini Reports

Sometimes the best statistics are those that are easily and readily available. So instead of having to generate large reports just to get to a handful of statistics, we've created Mini Reports that are available right where you'd want them.

Throughout the different sections of the account dashboard, administrators can get instant mini reports with a single click. Mini Reports give you instant statistical information such as:

• Total number of chats for each deployment
• A breakdown of chats resulting from buttons, links or invites
• How many chats a department and individual operators have handled
• The effectiveness of every chat button, text link, proactive invite and automated invite

Mini Reports help managers and administrators get valuable information in the quickest and easiest way possible.

Generate Reports and Analyze Data

Using more powerful analytical tools, Activa Live Chat administrators can dig deeper in to the statistics of their live chat deployments.

Pre-built reports are available to help measure the effectiveness of:

• Individual deployments
• Departments and Operators
• Chat Buttons and Links
• Proactive and Automated Chat Invitations
• Real-Time Monitoring of Chats and Operators

Building custom reports only takes a few minutes and lets administrators see data with more variables such as peak times, days and dates, trends analytics and traffic patterns in terms of chat management.