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Can't sign in: You have entered an invalid Operator Account e-mail or password

Activa Live Chat Support » Operator Console » Troubleshooting

Article ID: 23 | Last Modified: 04/07/2008

The login prompt for the Operator Console requires you to sign in with a valid Operator Account e-mail address and password.

You will get the following error message when attempting to sign in with incorrect information:

"You have entered an invalid Operator Account e-mail or password."

If you get this message, please re-type your Operator Account's e-mail address and password carefully and click he Sign In button.

Remember, passwords are cAsE sEnSiTiVe. If you have lost or forgotten your Operator Account's password, click the Lost Password link to setup a new one.

IMPORTANT: You must use a valid Operator Account to sign in to the Operator Console. Administrator accounts will not work in the Operator Console.