Support: Operator Console: Troubleshooting

Enabling a Direct Connection from the Operator Console

Support Article ID: 148 | Last Modified: 07/16/2010
Activa Live Chat's Operator Console is capable of two connection methods to the Activa Live Chat service: Direct Connection: A...
http://www.activalive.com/support/Operator-Console/troubleshooting/148

Operator Console and/or chat disconnects caused by intrusion prevention systems

Support Article ID: 65 | Last Modified: 07/14/2010
Related Article: "Disconnect problems troubleshooting checklist" If you are experiencing unexplained disconnects while using the Activa Live Chat Operator Console,...
http://www.activalive.com/support/Operator-Console/troubleshooting/65

Firewall configuration causing connection issues

Support Article ID: 34 | Last Modified: 07/14/2010
Related Article: "Disconnect problems troubleshooting checklist" Certain network firewalls have been known to misidentify the traffic generated by Activa Live...
http://www.activalive.com/support/Operator-Console/troubleshooting/34

Installation problems with the Operator Console

Support Article ID: 69 | Last Modified: 07/30/2009
If you come across problems while installing or upgrading the Activa Live Chat Operator Console, please review the following troubleshooting...
http://www.activalive.com/support/Operator-Console/troubleshooting/69

Disconnect problems troubleshooting checklist

Support Article ID: 63 | Last Modified: 03/05/2009
If your live chat operators are experiencing connection issues when signed in to the Operator Console, please check the following:...
http://www.activalive.com/support/Operator-Console/troubleshooting/63

Error when installing or reinstalling the Operator Console desktop version

Support Article ID: 64 | Last Modified: 01/21/2009
If you receive an "Installation Error" message when installing or reinstalling the desktop version of the Activa Live Chat Operator...
http://www.activalive.com/support/Operator-Console/troubleshooting/64

Disconnects caused by weak or high latency Internet or network connections

Support Article ID: 28 | Last Modified: 05/08/2008
Related Article: "Disconnect problems troubleshooting checklist" If you are experiencing multiple disconnections while chatting to visitors, or experiencing continued disconnects...
http://www.activalive.com/support/Operator-Console/troubleshooting/28

Can't sign in: You have entered an invalid Operator Account e-mail or password

Support Article ID: 23 | Last Modified: 04/07/2008
The login prompt for the Operator Console requires you to sign in with a valid Operator Account e-mail address and...
http://www.activalive.com/support/Operator-Console/troubleshooting/23