Support: Operator Console: How To

Enabling or disabling Velocity Messaging

Support Article ID: 70 | Last Modified: 08/05/2009
The setting for turning Velocity Messaging "On" or "Off" can be found within the Operator Console's "Settings" tab. Using an...
http://www.activalive.com/support/Operator-Console/how-to/70

Using Velocity Messaging

Support Article ID: 71 | Last Modified: 08/05/2009
Velocity Messaging is an exclusive feature of Activa Live Chat that helps live chat operators respond to visitors during a...
http://www.activalive.com/support/Operator-Console/how-to/71

How to install the Operator Console Desktop version

Support Article ID: 48 | Last Modified: 07/01/2008
The Operator Console Desktop version is available as an install for both Windows and Mac OS X computers. To install...
http://www.activalive.com/support/Operator-Console/how-to/48

How operators can view their own chat transcripts

Support Article ID: 50 | Last Modified: 06/10/2008
Individual operators always have access to their own live chat transcripts (also commonly referred to as chat 'histories') from within...
http://www.activalive.com/support/Operator-Console/how-to/50

View a visitor's previous chats

Support Article ID: 51 | Last Modified: 06/10/2008
Operators can use the Operator Console's History Chatlet to view any visitor's past chat transcripts (also commonly referred to as...
http://www.activalive.com/support/Operator-Console/how-to/51