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Can't login to the Salesforce Chatlet

Activa Live Chat Support » Miscellaneous » Troubleshooting

Article ID: 31 | Last Modified: 05/22/2008

Operators who are using the Activa Live Chat Salesforce Chatlet will be required to sign in to their Salesforce accounts from within the Operator Console.

Salesforce requires that you add your users' IP Addresses for trusted network access. This will enable them to sign in to their Salesforce accounts using the Activa Live Chat Salesforce Chatlet from within the Operator Console and allow administrators to login to Salesforce when setting up field mapping with pre-chat forms.

To enable Salesforce Network Access

Go to Salesforce's Website and login.

Click 'Setup' at the very top of the page.

In the left side bar, under Administration Setup, click 'Security Controls' - this will open up to display more sub-section links. Now click 'Network Access'

Add the IP or IP range for the users who will be accessing Salesforce using the Salesforce Chatlet.