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Support: Miscellaneous: Troubleshooting

Activa Live Chat Support » Miscellaneous » Troubleshooting

Firewall configuration may cause disconnecting from Operator Console and/or dropped chats
Support Article ID: 34 | Last Modified: 06/04/2008 Related Article: "Experiencing multiple disconnects and/or dropped chats in the Operator Console" Certain network firewalls have been known to misidentify...

Can't login to the Salesforce Chatlet
Support Article ID: 31 | Last Modified: 05/22/2008 Operators who are using the Activa Live Chat Salesforce Chatlet will be required to sign in to their Salesforce accounts...