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Queue indicator

Activa Live Chat Support » Miscellaneous » Information

Article ID: 115 | Last Modified: 11/04/2009

A Queue Indicator is available for enterprise and contact center live chat deployments that employ either ACD Activity or ACD Genius chat routing and distribution methods.

When the Queue Indicator is enabled (within Buttons/Links or Automated Invites), visitors awaiting a connection after being routed to the live chat agent will see their spot in the queue in a message displayed within the live chat window.

The Queue Indicator message also can be customized to suit your specific needs.