Support: Miscellaneous: Information

Languages supported in Activa Live Chat

Support Article ID: 25 | Last Modified: 01/26/2010
The Activa Live Chat Operator Console is the first and only application of its kind to be available in multiple...
http://www.activalive.com/support/Miscellaneous/information/25

Wait Marketing dynamic waiting / on-hold message

Support Article ID: 113 | Last Modified: 11/04/2009
Wait Marketing is a standard feature of Activa Live Chat that lets you setup dynamic messages to be delivered to...
http://www.activalive.com/support/Miscellaneous/information/113

Queue indicator

Support Article ID: 115 | Last Modified: 11/04/2009
A Queue Indicator is available for enterprise and contact center live chat deployments that employ either ACD Activity or ACD...
http://www.activalive.com/support/Miscellaneous/information/115

PCI or SAS 70 compliant

Support Article ID: 109 | Last Modified: 11/24/2008
Activa Live Chat exceeds PCI compliance standards. For data transmission, Activa Live Chat developed and leverages Always-On Security which transfers...
http://www.activalive.com/support/Miscellaneous/information/109

Transcript archiving and storage

Support Article ID: 111 | Last Modified: 11/24/2008
Activa Live Chat stores data based on your individual account settings which are fully controlled by administrators withing the Account...
http://www.activalive.com/support/Miscellaneous/information/111