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Article ID: 31 | Last Modified: 05/22/2008

Salesforce.com requires that you add your users' IP Addresses for "trusted network access." This will enable them to authenticate with their Salesforce.com accounts when using the Activa Live Chat Salesforce CRM Chatlet and the Salesforce Solutions Chatlet from within the Operator Console.

It also allows administrators to authenticate to Salesforce.com from within Account Dashboard > Chatlets section where they setup field mapping for Live Chat Transcripts, Pre-Chat Forms and Custom Variables.

To enable Salesforce.com Network Access

1. Go to Salesforce.com's Website and login.
2. Click 'Setup' at the very top of the page.
3. In the left side bar, under Administration Setup, click 'Security Controls' - this will open up to display more sub-section links. Now click 'Network Access'
4. Add the IP or IP range for the users (operators) who will be using the Salesforce CRM Chatlet or the Salesforce Solutions Chatlet.