Dashboard Sign In

Access your Activa Live Chat account. Sign In Here »

Activa Live Chat Features

Intelligence Rules Proactive Chat Live Chat Visitor Monitoring Live Co-Browsing Always-On Security Websites & RIAs On-Demand Operator Console Administration Ease of Use Salesforce Integration Customization Analytics Transcripts & Reporting Compatibility Feature Check List

call us 888–4–CHAT–44
(888–424–2844)

Free Trial

Get full access to Activa Live Chat for 14-days with a trial sign up.

Professional Services

Inquire about Activa Live Chat's professional services for your custom needs.

Login to the Salesforce Chatlet

Activa Live Chat Support » Miscellaneous » How To

Article ID: 31 | Last Modified: 05/22/2008

Salesforce requires that you add your users' IP Addresses for "trusted network access." This will enable them to login to their Salesforce accounts using the Activa Live Chat Salesforce Chatlet from within the Operator Console and allow administrators to login to Salesforce from the Account Dashboard when setting up field mapping with Pre-Chat Forms.

To enable Salesforce Network Access

Go to Salesforce's Website and login.

Click 'Setup' at the very top of the page.

In the left side bar, under Administration Setup, click 'Security Controls' - this will open up to display more sub-section links. Now click 'Network Access'

Add the IP or IP range for the users who will be accessing Salesforce using the Salesforce Chatlet.