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Support: Miscellaneous

Activa Live Chat Support » Miscellaneous

Support topics covered in this area are generally applicable to the day-to-day use of Activa Live Chat, its operation, troubleshooting, new additions, and other miscellaneous topics.

General Information

PCI or SAS 70 compliant
Transcript archiving and storage
Wait Marketing dynamic waiting / on-hold message
Queue indicator
Languages supported in Activa Live Chat

How To

Login to the Salesforce Chatlets
Setup an Intelligence Rule based on visitor geo-location
Setup Instructions & Quick Start Guide
Integrate Eloqua Web Analytics with Activa Live Chat
Integrate Google AdWords conversion tracking with Activa Live Chat
Tracking individual live chat buttons/links or invites with Google Analytics
Integrate live chat into Helpstream pages

Trouble Shooting

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