What is a seat?

Activa Live Chat Support » License and Billing » Information

Article ID: 20 | Last Modified: 03/03/2008

Activa Live Chat is offered as a Per Seat License:

• Seats are used in conjunction with operator accounts only (not administrator accounts).
• A seat is required for each concurrent user (each operator signed in to the Operator Console).
• Seats are shared among operator accounts.
• Seats can be used by any number of operators at different times.
• The minimum number of seats required is one (1)
• To determine the number of seats needed, simply determine the maximum number of operators needed to be signed in to the Operator Console at any given time.
• The number of operator accounts is unlimited.
• Additional seats can be purchased at any time online. The price is then prorated to match the current billing term.

1. Having 10 operators signed in/online at the same time will require 10 seats - one for each signed in operator.
2. When a signed in operator logs out, it frees-up a seat for another operator to use.
3. If you need 30 operator accounts, but only need 10 operators signed in/online at any given time, you need only 10 seats.