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Enable XML Transcript Delivery

Activa Live Chat Support » Deployment » How To

Article ID: 77 | Last Modified: 11/07/2008

XML Transcript Delivery, which automatically POSTs live chat transcripts to a specified URL as an XML document, can be setup quickly and easily following these steps:

Setup a URL to process the incoming POSTs of XML documents from Activa Live Chat

Sign in to the Activa Live Chat Account Dashboard and go to the Deployments section

Create a new or edit an existing deployment

In the section titled "Advanced Option: XML Transcript Delivery," select the checkbox to enable this feature

Next, enter the URL to where you would like Activa Live Chat to POST the XML files

Save the deployment

Note: The XML data will be sent as an unencoded raw Post with the content-type set to text/xml.