Dashboard

Access your Activa Live Chat account here »

Activa Live Chat Features

Intelligence Rules Proactive Chat Live Chat Visitor Monitoring Live Co-Browsing Always-On Security Websites & RIAs On-Demand Operator Console Administration Ease of Use Salesforce Integration Customization Analytics Transcripts & Reporting Compatibility

Integrate WebTrends with Activa Live Chat

Activa Live Chat Support » Deployment » How To

Article ID: 75 | Last Modified: 08/18/2009

Activa Live Chat integrates with WebTrends (and other leading analytics packages from Google and Omniture) so you may track the effectiveness of live chat on your Website.

Note: You must have an active WebTrends account before you begin.

Enabling WebTrends Integration

Follow these instructions to integrate WebTrends with Activa Live Chat:

Sign in to the Activa Live Chat Account Dashboard and go to the Deployments section

Create a new deployment or edit an existing deployment

In the "Optional: Integrate Your Analytics Package," select the checkbox to enable analytics integration

Select "WebTrends" from the dropdown

Save the Deployment

Note: Results will appear as "Visits to www.activalive.com" within your WebTrends analytics reporting.