Support: Departments & Operators: How To

Monitor visitor traffic only without accepting chats

Support Article ID: 78 | Last Modified: 08/24/2009
To monitor visitor traffic only without affecting the status/availability of live chat, simply follow these instructions: Sign in to the...
http://www.activalive.com/support/Departments-Operators/how-to/78

Manage an operator's ability to send Proactive Invitations

Support Article ID: 127 | Last Modified: 06/16/2009
Administrators can control an operator's permissions to send Proactive Invitations to visitors. Controlling operator permissions takes place withing the Account...
http://www.activalive.com/support/Departments-Operators/how-to/127

Setup a new live chat operator account

Support Article ID: 133 | Last Modified: 04/09/2009
Setting up new operator accounts for live chat agents is fast and easy. Follow the steps below. NOTE: These instructions...
http://www.activalive.com/support/Departments-Operators/how-to/133

View all chat transcripts or chat histories

Support Article ID: 49 | Last Modified: 02/14/2008
Administrators can easily access chat transcripts from any department or operator from within the Account Dashboard. Transcripts can be searched...
http://www.activalive.com/support/Departments-Operators/how-to/49

Assign operators to all departments or specific departments.

Support Article ID: 10 | Last Modified: 12/26/2007
Activa Live Chat buttons can be assigned to a specific department, so that you can create multiple buttons and allow...
http://www.activalive.com/support/Departments-Operators/how-to/10