Support: Departments & Operators: How To

Monitor visitor traffic only without accepting chats

Support Article ID: 78 | Last Modified: 08/24/2009
To monitor visitor traffic only without affecting the status/availability of live chat, simply follow these instructions: Sign in to the...
http://www.activalive.com/support/Departments-Operators/how-to/78

View all chat transcripts or chat histories

Support Article ID: 49 | Last Modified: 02/14/2008
Administrators can easily access chat transcripts from any department or operator from within the Account Dashboard. Transcripts can be searched...
http://www.activalive.com/support/Departments-Operators/how-to/49

Assign operators to all departments or specific departments.

Support Article ID: 10 | Last Modified: 12/26/2007
Activa Live Chat buttons can be assigned to a specific department, so that you can create multiple buttons and allow...
http://www.activalive.com/support/Departments-Operators/how-to/10