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Support: Departments & Operators

Activa Live Chat Support » Departments & Operators

Operators are the accounts used to chat with visitors on your site. Departments can be used to split these operators up so that they only receive chat requests relating to topics they are skilled in.

General Information

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How To

Assign operators to all departments or specific departments.
View all chat transcripts or chat histories
Setup a new live chat operator account
Manage an operator's ability to send Proactive Invitations
Monitor visitor traffic only without accepting chats

Trouble Shooting

Notice: too many operators signed in for this license
Can't see any visitors on my Website when I sign in to the operator console