Integrate Eloqua Web Analytics with Activa Live Chat

Activa Live Chat Support » Customization » How To

Article ID: 97 | Last Modified: 10/19/2009

Because Eloqua Web Analytics does not offer a JavaScript API, in order to achieve integrated tracking of live chat interactions with your Website visitors, you must create a special page on your Website that is specific to tracking live chat interactions.

This special page is loaded by creating an invisible iframe that is triggered when a live chat is started. The page within the iframe will contain the Eloqua tracking code and be specified as a positive hit to a live chat interaction. Each counted visit to this page can then be counted as a live chat interaction within Eloqua.

Note: You must have an active Eloqua account before you begin.

To accomplish tracking live chat interactions within Eloqua, follow these instructions:

1. Create a new blank HTML page on your Website, making note of it's file name.
2. Add your Eloqua tracking code to the page.
3. Setup a goal in Eloqua to track hits to that specific page - reference the goal as a live chat interaction.
4. You are done with this special page.
5. Next, add the following javascript code to your Website so it immediately follows your Deployment Code javascript:
   
   <script type="text/javascript">
   _alc.notifyChatRequest = function(button) {
         var ifr = document.createElement('iframe');
         ifr.style.height = 1;
         ifr.style.width = 0;
         ifr.src = 'http://www.yourwebsite.com/specialpage.html';
         document.body.appendChild(ifr);
   }
   </script>
   
   IMPORTANT: Replace the highlighted URL in the code with the URL to your special page

Now when a live chat is initiated on your Website (via a live chat button, proactive invite or automated invite), the special page containing the Eloqua tracking code referenced above will open and trigger a hit. This will be completely invisible to your visitors.