Enabling Live Track with AJAX Websites and AJAX applications

Activa Live Chat Support » Customization » How To

Article ID: 32 | Last Modified: 09/11/2009

On AJAX Websites where the user stays on the same URL for most or all of their visit, the Live Track Chatlet within the Operator Console will only show that single URL.

Instead of passing URLs to the Live Track Chatlet, you can send descriptive tracking information based on your users' actions within your AJAX Website or application.

For example, to send new tracking information to the Live Track Chatlet when a user clicks a button or a link, you can call the _alc.createNewBreadcrumb() function and pass the text you want to appear (instead of the URL).

More Examples

The highlighted areas in these examples should be customized to meet your particular Website or application.

Example Button: A 'Sign Up' button that when clicked, sends "Sign Up" to the Live Track Chatlet:

<input type="button" value="Sign Up" onclick="_alc.createNewBreadcrumb('Sign Up');" />

Example Text Link: A text link to an 'About Us' section/state that when clicked, sends "About Us" to the Live Track Chatlet:

<a href="javasript://About Us" onclick="show(aboutus); _alc.createNewBreadcrumb('About Us'); return false;">About Us</a>