Creating and Deploying a Custom Chat Window

Activa Live Chat Support » Customization » How To

Article ID: 26 | Last Modified: 05/07/2008

If you wish to develop a custom chat window using the Activa Live Chat SDK, you will have to properly set up a deployment that links to URL of the custom chat window.

On the Deployment create page, under "Step 3. Design/Develop a Custom Chat Window", you will be provided with a field labeled "Custom Window Location". Please enter the full URL to the custom chat window, excluding "http://". You can also select if you want to open the chat in a new window or inline.

After saving the Deployment, you will receive the Deployment code to place on your Website, along with a link to download the Activa Live Chat SDK and the necessary MXML code to integrate Activa Live Chat with your Flex application.

If you selected to open the chat window in a new pop-up window, you can use simple JavaScript to change the size of the window that opens up.

IMPORTANT: This script must be placed below your Deployment Code.

The following JavaScript will open the chat window in a 400x300 pixel window

<script type="text/javascript">
var __ALC_CLIENT_WIDTH = 400;
var __ALC_CLIENT_HEIGHT = 300;
</script>

If you wish to pass information from your Website to your Activa Live Chat operators when using a custom chat window, please go here: http://www.activalive.com/support/Customization/how-to/27