Change the URLs displayed in the Live Track Chatlet and Info Bubbles

Activa Live Chat Support » Customization » How To

Article ID: 22 | Last Modified: 04/12/2010

The URLs that appear in the Live Track Chatlet and the Info Bubbles (which appear when hovering over visitors in the monitor) within the Operator Console can be changed to display alternative or more friendly page tracking information.

This is accomplishing by defining a simple Javascript function inside your site's pages. This function will be setup to return the custom page tracking information that you want to appear in replace of the current URL link that appears by default.

NOTE: If this function is undefined, the default behavior is to use the browser's document.location.href property.

1. Replace highlighted custom_page_tracking variable in the script below with the name of a Javascript variable containing the text/information you would like displayed. Alternatively, you can put custom handling inside the "__ALC_GET_URL" function to do things like removing specific URL information or creating a dynamic custom page name, etc.
2. Place the Javascript anywhere in your site that is ABOVE your Activa Live Chat Deployment Code.

<!-- START Activa Live Chat Custom Page Tracking JavaScript -->
  <script type="text/javascript">;
  function __ALC_GET_URL() {
       return "custom_page_tracking";
  }
  </script>
<!-- END Activa Live Chat Custom Information JavaScript -->