Unable to log in to the Salesforce Chatlets

Activa Live Chat Support » Chatlets » Troubleshooting

Article ID: 94 | Last Modified: 06/09/2008

If a live chat operator is having trouble logging in to their Salesforce.com account using the Salesforce CRM Chatlet or the Salesforce Solutions Chatlet, please make sure of the following:

• The operator's Salesforce.com account must be Enterprise or Unlimited (or another edition with Salesforce.com API Access)
• The operator's IP address must be added to Trusted Network Access in Salesforce.com
• The operator's Salesforce.com account must have "API Enabled" in their user profile