About the Admin Chatlet

Activa Live Chat Support » Chatlets » Information

Article ID: 96 | Last Modified: 06/09/2008

The Admin Chatlet provides live chat supervisors with the ability oversee and manage live chat operators and their ongoing live chat sessions.

With the Admin Chatlet, supervisors can:

• Browse and view any ongoing live chat
• See what visitors and operators are typing before their messages are sent with built-in Message Sneak-Peek technology
• View detailed information about visitors engaged in chats
• Send private messages to operators during their chats
• Conference-in other operators to a chat
• Transfer a chat to another operator - even to themselves
• End chats
• Change an operator's status
• Logout an operator