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About the Salesforce CRM Chatlet

Activa Live Chat Support » Chatlets » Information

Article ID: 95 | Last Modified: 01/04/2010

Activa Live Chat's integration with Salesforce.com is completely managed through the Account Dashboard and available to agents in the Operator Console via the incredible Salesforce CRM Chatlet.

Chatlets, developed by and unique to Activa Live Chat, are mini applications that run within the Operator Console and extend its capabilities and integrate with other systems (such as Salesforce.com).

With the Salesforce CRM Chatlet, Salesforce.com customers (Enterprise and Unlimited editions only, or other editions with Salesforce.com API permissions) gain immediate access to the power and convenience of Salesforce.com directly from within the Operator Console.

Activa Live Chat's Salesforce.com integration includes the following features:

Custom Pre-Chat Form Field Mapping
Mapping of Live Chat Transcripts
Mapping of Custom Variables
Auto Query
1-Click Fast Fill
Chat-to-Case (standalone or attached to an Object)
Chat-to-Activity
Supports all Objects - even Custom Objects
Visualforce Pages Support