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About the Salesforce Solutions Chatlet

Activa Live Chat Support » Chatlets » Information

Article ID: 143 | Last Modified: 02/13/2010

The Salesforce Solutions Chatlet enables live chat agents to leverage knowledge stored in Salesforce.com Solutions for use as canned responses during live chat.

Using the Salesforce Solutions Chatlet, live chat agents can search any keyword or phrase and matching solutions will be displayed instantly. Simply double-click a solution and it will be entered into the messaging field - ready to be sent to the visitor.