Support: Chatlets: Information

About the Salesforce Solutions Chatlet

Support Article ID: 143 | Last Modified: 02/13/2010
The Salesforce Solutions Chatlet enables live chat agents to leverage knowledge stored in Salesforce.com Solutions for use as canned responses...
http://www.activalive.com/support/Chatlets/information/143

About the Salesforce CRM Chatlet

Support Article ID: 95 | Last Modified: 01/04/2010
Activa Live Chat's integration with Salesforce.com is completely managed through the Account Dashboard and available to agents in the Operator...
http://www.activalive.com/support/Chatlets/information/95

Salesforce.com user profile permissions related to the Salesforce CRM Chatlet

Support Article ID: 91 | Last Modified: 06/09/2008
Just like in Salesforce.com, users of the Salesforce CRM Chatlet need set permissions to perform specific tasks. The following functions...
http://www.activalive.com/support/Chatlets/information/91

Required Salesforce.com editions for using the Salesforce Chatlets

Support Article ID: 92 | Last Modified: 06/09/2008
The Salesforce CRM Chatlet and the Salesforce Solutions Chatlet are compatible with Salesforce.com Enterprise and Unlimited editions only. Other editions,...
http://www.activalive.com/support/Chatlets/information/92

About the Admin Chatlet

Support Article ID: 96 | Last Modified: 06/09/2008
The Admin Chatlet provides live chat supervisors with the ability oversee and manage live chat operators and their ongoing live...
http://www.activalive.com/support/Chatlets/information/96