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Options for adding Canned Messages

Activa Live Chat Support » Canned Messages » Information

Article ID: 101 | Last Modified: 11/11/2008

Activa Live Chat has broad support for creating, managing and using Canned Messages. Canned Messages are pre-formatted responses or messages that allow operators to react to common or complex inquiries faster, more accurately and more uniformly with a single click.

Canned Messages can be added to Activa Live Chat by administrators within the Account Dashboard. When Canned Messages are added via the Account Dashboard, they are then assigned to individual or multiple departments. Once assigned, the operators within these departments will have access to the Canned Messages within the Operator Console and will be unable to edit them.

Canned Messages also can be added by individual operators within the Operator Console, When Canned Messages are added via the Operator Console, they are then available only to that individual operator.