Support: Canned Messages: How To

Create Canned Messages from within the Operator Console

Support Article ID: 29 | Last Modified: 05/14/2008
Individual operators can create and manage their own Canned Messages directly from within the Operator Console. Sign in to the...
http://www.activalive.com/support/Canned-Messages/how-to/29

Create Canned Messages from within the Account Dashboard

Support Article ID: 72 | Last Modified: 05/01/2008
Canned Messages are pre-formatted responses or answers that are available to operators within the Operator Console. Canned Messages help operators...
http://www.activalive.com/support/Canned-Messages/how-to/72