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Button is showing up but live chat is not working

Activa Live Chat Support » Buttons & Links » Troubleshooting

Article ID: 54 | Last Modified: 10/21/2008

If you have created a button or link and have inserted the Button Code into your Website, but live chat is not working, verify that you have first created a Deployment and inserted the Deployment Code (and make sure it is in the correct place within your code).

Remember to Review: Quick Start Guide: Getting started with setup

Activa Live Chat requires a Deployment in order to function - this is the very first step in the Quick Start Guide that is e-mailed to all customers when they first sign up. The Quick Start Guide is also available from the top of the Account Dashboard homepage, as well as here in the support area: Quick Start Guide

If you have inserted the Button Code but skipped or do not have a Deployment setup, live chat will not work.