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Where are the e-mails sent to when visitors submit the Leave a Message form?

Activa Live Chat Support » Buttons & Links » Troubleshooting

Article ID: 2 | Last Modified: 12/05/2007

All chat buttons and links can have the "Leave a Message" form enabled during their offline state. This will allow visitors to submit a form (leave a message) for departments when they are offline.

This message is delivered the e-mail of the department that is assigned to the button/link.

In the case where a button/link is assigned to "All Departments", you may choose to deliver then message to all department e-mails or an individual department's e-mail.