Support: Buttons & Links: Troubleshooting

Button is showing up but live chat is not working

Support Article ID: 54 | Last Modified: 10/21/2008
If you have created a button or link and have inserted the Button Code into your Website, but live chat...
http://www.activalive.com/support/Buttons-Links/troubleshooting/54

Buttons or links are not showing up on Web page

Support Article ID: 46 | Last Modified: 05/16/2008
Live chat buttons and links, which visitors use by clicking to request a chat with your operators, must first be...
http://www.activalive.com/support/Buttons-Links/troubleshooting/46

Buttons or links do not show up on page after adding button/link code

Support Article ID: 45 | Last Modified: 05/15/2008
Live chat buttons and links are created within the "Buttons & Links" section of the Account Dashboard. Once you have...
http://www.activalive.com/support/Buttons-Links/troubleshooting/45

Where are the e-mails sent to when visitors submit the Leave a Message form?

Support Article ID: 2 | Last Modified: 12/05/2007
All chat buttons and links can have the "Leave a Message" form enabled during their offline state. This will allow...
http://www.activalive.com/support/Buttons-Links/troubleshooting/2