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Activa Live Chat Support

Within this section you'll find articles, answers to common questions, tips and hints on how to deploy, manage, customize and trouble shoot Activa Live Chat — the most flexible, customizable and modern live chat technology in the world.

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Recently Added/Updated

The 10 newest Activa Live Chat support articles.

  1. About the Salesforce Solutions Chatlet from Chatlets, Information
  2. Integrate live chat into Helpstream pages from Miscellaneous, How To
  3. Tracking individual live chat buttons/links or invites with Google Analytics from Miscellaneous, How To
  4. Languages supported in Activa Live Chat from Miscellaneous, Information
  5. Operator Console localized in English and Spanish from Operator Console, Information
  6. About the Salesforce CRM Chatlet from Chatlets, Information
  7. Manage Salesforce.com user profile permissions related to the Salesforce CRM Chatlet from Chatlets, How To
  8. Alert notification indicating license is no longer valid from License and Billing, Troubleshooting
  9. Integrate Google AdWords conversion tracking with Activa Live Chat from Miscellaneous, How To
  10. Access Control from Operator Console, Information

Most Popular Articles

The 10 most popular Activa Live Chat support articles.

  1. Create custom Buttons & Links for Flex/AIR Application from Customization, How To
  2. Firewall configuration causing connection issues from Operator Console, Troubleshooting
  3. Login to the Salesforce Chatlets from Miscellaneous, How To
  4. What is the price of Activa Live Chat? from License and Billing, Information
  5. Integrate Google AdWords conversion tracking with Activa Live Chat from Miscellaneous, How To
  6. Setup Instructions & Quick Start Guide from Miscellaneous, How To
  7. Manage Salesforce.com user profile permissions related to the Salesforce CRM Chatlet from Chatlets, How To
  8. Setup a live chat button or link using Flash from Buttons & Links, How To
  9. Alert notification indicating license is no longer valid from License and Billing, Troubleshooting
  10. Integrate Eloqua Web Analytics with Activa Live Chat from Miscellaneous, How To

Buttons & Links

Buttons and links allow visitors to request a chat as well as view the availability of operators. They can be customized in limitless ways.
Go to Buttons & Links Support »

Canned Messages

Canned Messages are pre-formatted, ready-to-use responses that live chat operators can use in responding to visitor questions.
Go to Canned Messages Support »

Chatlets

Chatlets are mini applications that run within and extend the Activa Live Chat Operator Console.
Go to Chatlets Support »

Co-Browsing

Co-browsing, via Live Track, is a standard part of Activa Live Chat and lets operators watch a visitor\'s browser window and interact with joint form-fill, pushing pages, and even co-navigation.
Go to Co-Browsing Support »

Customization

Activa Live Chat lets you use many ways to customize your live chat experiences.
Go to Customization Support »

Departments & Operators

Operators are the accounts used to chat with visitors on your site. Departments can be used to split these operators up so that they only receive chat requests relating to topics they are skilled in.
Go to Departments & Operators Support »

Deployment

The deployment options in Activa Live Chat provide incredibly flexible choices in which you can control live chat monitoring and management within your Websites and applications.
Go to Deployment Support »

Developer SDK

The Activa Live Chat software development kit provides developers with the tools to custom build live chat windows form the ground up and integrate Activa Live Chat into Rich Internet Applications with the help of our Flex component.
Go to Developer SDK Support »

Forms & Surveys

Various types of forms and surveys can be tied into your live chat setup including Pre-Chat Forms, Exit Surveys and Leave a Message Forms.
Go to Forms & Surveys Support »

License and Billing

Topics covering Activa Live Chat subscriptions, licenses, purchasing, seats, billing information and renewals.
Go to License and Billing Support »

Live Chat Invitations

Proactive and automated invites allow you to create a live chat invitation which appears manually or automatically after a specific amount of time.
Go to Live Chat Invitations Support »

Miscellaneous

Support topics covered in this area are generally applicable to the day-to-day use of Activa Live Chat, its operation, troubleshooting, new additions, and other miscellaneous topics.
Go to Miscellaneous Support »

Operator Console

The Activa Live Chat operator console is the online command center with which operators monitor and manage visitors.
Go to Operator Console Support »