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Activa Live Chat Support

Within this section you'll find articles, answers to common questions, tips and hints on how to deploy, manage, customize and trouble shoot Activa Live Chat — the most flexible, customizable and modern live chat technology in the world.

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Latest Support Articles

The five newest Activa Live Chat support articles.

  1. Adding Canned Messages from Miscellaneous, How To
  2. Experiencing multiple disconnects and/or dropped chats in the Operator Console from Operator Console, Troubleshooting
  3. Using the Activa Live Chat SDK: Setting up a deployment to work with a completely custom live chat window from Customization, How To
  4. Using the Activa Live Chat SDK: Enabling chat windows to send custom and/or dynamic information to the Operator Console from Customization, How To
  5. Languages supported in Activa Live Chat from Miscellaneous, Update

Most Popular Articles

The five most popular Activa Live Chat support articles.

  1. What is the price of Activa Live Chat? from License and Billing, Update
  2. Custom live chat windows: Flash or Flex? from Customization, How To
  3. Proactive and Automated Chat Invitations float under Flash elements from Automated Invites, Troubleshooting
  4. What is a seat? from License and Billing, Update
  5. Additional seats prorated to match current billing term from License and Billing, Update

Top Support Searches

Below are the most popular phrases and terms searched for within the support area.

  1. Flex SDK version
  2. custom chat window
  3. entering domain names
  4. adding new seats
  5. price

Automated Invites

Automated invites allow you to create a Proactive Chat Invitation which appears automatically after a specific amount of time.
Go to Automated Invites Support »

Buttons & Links

Buttons and links allow visitors to request a chat as well as view the availability of operators. They can be customized in limitless ways.
Go to Buttons & Links Support »

Customization

Activa Live Chat lets you use many ways to customize your live chat experiences.
Go to Customization Support »

Departments & Operators

Operators are the accounts used to chat with visitors on your site. Departments can be used to split these operators up so that they only receive chat requests relating to topics they are skilled in.
Go to Departments & Operators Support »

Deployment

The deployment options in Activa Live Chat provide incredibly flexible choices in which you can control live chat monitoring and management within your Websites and applications.
Go to Deployment Support »

License and Billing

Topics covering Activa Live Chat licenses, purchasing and adding seats, billing information and renewals.
Go to License and Billing Support »

Miscellaneous

Support topics covered in this area are generally applicable to the day-to-day use of Activa Live Chat, its operation, troubleshooting, new additions, and other miscellaneous topics.
Go to Miscellaneous Support »

Operator Console

The Activa Live Chat operator console is the online command center with which operators monitor and manage visitors.
Go to Operator Console Support »