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Activa Live Chat Support

Within this section you'll find articles, answers to common questions, tips and hints on how to deploy, manage, customize and troubleshoot Activa Live Chat.

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Recently Added/Updated

The 10 newest Activa Live Chat support articles.

  1. How to Download Your Transcripts from Miscellaneous, How To
  2. Enabling a Direct Connection from the Operator Console from Operator Console, Troubleshooting
  3. Operator Console and/or chat disconnects caused by intrusion prevention systems from Operator Console, Troubleshooting
  4. Firewall configuration causing connection issues from Operator Console, Troubleshooting
  5. Add more licenses from Subscription and Billing, How To
  6. What is the price of Activa Live Chat? from Subscription and Billing, Information
  7. What is a concurrent operator (user)? from Subscription and Billing, Information
  8. Change the URLs displayed in the Live Track Chatlet and Info Bubbles from Customization, How To
  9. Integrate Google AdWords conversion tracking with Activa Live Chat from Miscellaneous, How To
  10. Time elapsed before Proactive Invites display to users from Live Chat Invitations, Information

Most Popular Articles

The 10 most popular Activa Live Chat support articles.

  1. Manage Salesforce.com user profile permissions related to the Salesforce CRM Chatlet from Chatlets, How To
  2. Enable Salesforce.com API access from Chatlets, How To
  3. What is the price of Activa Live Chat? from Subscription and Billing, Information
  4. Setting domain names, sub-domains and IP addresses within deployments from Deployment, How To
  5. Firewall configuration causing connection issues from Operator Console, Troubleshooting
  6. Setup Instructions & Quick Start Guide from Miscellaneous, How To
  7. Integrate Google AdWords conversion tracking with Activa Live Chat from Miscellaneous, How To
  8. Operator Console and/or chat disconnects caused by intrusion prevention systems from Operator Console, Troubleshooting
  9. Enabling a Direct Connection from the Operator Console from Operator Console, Troubleshooting
  10. Create Canned Messages from within the Operator Console from Canned Messages, How To

Buttons & Links

Buttons and links allow visitors to request a chat as well as view the availability of operators. They can be customized in limitless ways.
Go to Buttons & Links Support »

Canned Messages

Canned Messages are pre-formatted, ready-to-use responses that live chat operators can use in responding to visitor questions.
Go to Canned Messages Support »

Chatlets

Chatlets are mini applications that run within and extend the Activa Live Chat Operator Console.
Go to Chatlets Support »

Co-Browsing

Co-browsing, via Live Track, is a standard part of Activa Live Chat and lets operators watch a visitor\'s browser window and interact with joint form-fill, pushing pages, and even co-navigation.
Go to Co-Browsing Support »

Customization

Activa Live Chat lets you use many ways to customize your live chat experiences.
Go to Customization Support »

Departments & Operators

Operators are the accounts used to chat with visitors on your site. Departments can be used to split these operators up so that they only receive chat requests relating to topics they are skilled in.
Go to Departments & Operators Support »

Deployment

The deployment options in Activa Live Chat provide incredibly flexible choices in which you can control live chat monitoring and management within your Websites and applications.
Go to Deployment Support »

Developer SDK

The Activa Live Chat software development kit provides developers with the tools to custom build live chat windows form the ground up and integrate Activa Live Chat into Rich Internet Applications with the help of our Flex component.
Go to Developer SDK Support »

Forms & Surveys

Various types of forms and surveys can be tied into your live chat setup including Pre-Chat Forms, Exit Surveys and Leave a Message Forms.
Go to Forms & Surveys Support »

Live Chat Invitations

Proactive and automated invites allow you to create a live chat invitation which appears manually or automatically after a specific amount of time.
Go to Live Chat Invitations Support »

Miscellaneous

Support topics covered in this area are generally applicable to the day-to-day use of Activa Live Chat, its operation, troubleshooting, new additions, and other miscellaneous topics.
Go to Miscellaneous Support »

Operator Console

The Activa Live Chat operator console is the online command center with which operators monitor and manage visitors.
Go to Operator Console Support »

Subscription and Billing

Topics covering Activa Live Chat subscriptions, licenses, purchasing, billing information and renewals.
Go to Subscription and Billing Support »