Proactive Chat Invitations

You can proactively contact your Website visitors with Activa Live Chat with a single click!

Just by monitoring your visitors with Activa Live Chat, you can recognize potential sales or opportunities to up-sell products and services or just offer help.

Invite visitors to chat with you and offer advice, directions or even instant discounts. Using proactive chat invitations helps you engage with your visitors before they leave your Website - increasing the potential of a sale!

Proactive Chat Invitations Always Get Through

Your proactive chat invitations will always get through to your visitors because of the ingenious use of an in-line graphic. In-line graphics can't get blocked by popup blockers and more easily get the attention of your visitors with your choice of attractive invitation graphic.

Manual or Automated Invites

Activa Live Chat's proactive chat feature can also use automated rules to determine when and how to invite visitors to a live chat. Your Website can automatically send a chat invite to a customer after a predefined amount of time has passed.

So for example, if a visitor is detected to have spent more than a minute on a single page, Activa Live Chat will invite them to chat with an available operator. Automated proactive chat invitation choices include:

• Predefined elapsed time on any single page.
• Landing on specific Web pages.
• Visitor's geographic location.
• Visitor's IP address, network, browser type, etc.
• Referring Website or URL ("Welcome Google visitor!")
• and many more options.

Increase Conversions and Sales

Operators can analyze the current Website visitors to see what pages they are on, their browsing history, what products of services they've seen, their geographic location, and much more. This lets operators hand-pick the most probable customers before sending an invitation to chat.

Operators also can take the opportunity to up–sell new or related products to customers before they checkout. This is imperative for increasing your e-commerce Website's conversion ratio, ad-spending ROI, and average shopping cart and checkout total!

Activa Live Chat also allows operators to engage customers who are at risk of leaving your Website to keep them engaged, interested and comfortable. Visitors spending a lot of time on FAQ page, help page, policy or support pages may be thinking about leaving your Website. A friendly chat invitation may be all that's needed to convert them into customers.