Engage with Proactive Chat Invitations

Activa Live Chat's proactive chat features lets your live chat operators reach out to online visitors and offer proactive assistance, push conversions, and help drive online sales.

When combined with our powerful Intelligence Rules, finding and targeting high value visitors with automated chat invitations is easy and effective.

Automatic or Operator Initiated

Proactive chat invitations can be initiated automatically with the help of pre-set rules, or by your live chat operators from within the Operator Console.

Automated chat invitations are powerful engagement tools that can be setup by administrators quickly and easily from within the account dashboard. Simple or advanced Intelligence Rules can be assigned to each automated invitation to target visitors based on their behaviors on the Website, keywords used to find the Website, demographics, and even custom information.

Operator initiated proactive chat invitations are used when monitoring live traffic and using the information available in the Operator Console. Live chat operators can easily identify specific visitors who could benefit from the offer of live assistance and instantly deliver a proactive invitation to them.

Customize to your Exact Needs

Using the right image is important when reaching out to online visitors. Select an invitation image from our ever-growing galleries, or simply create and upload your own image that matches your marketing or branding guidelines.

Other settings let you choose from a selection of animations and positions that control how and where the chat invitations show up on your Web page.

Managing proactive chat invitations throughout all of your live chat deployments is easy. Administrators using the account dashboard can make adjustments to settings and change images on-the-fly without any need to add or replace code on your Website. Changes take effect immediately upon saving.

Ensured Delivery

Activa Live Chat's proactive chat invitations will always get through to your online visitors, ensuring 100% delivery success every time.

Pop-up blockers are unable to prevent the invitations from getting through to the visitor's browser because proactive invitations use inline images that float within the visitor's browser window and over your Website's pages.

Settings determine the location and animation used when the invitation appears on the visitor's screen. The visitor always has the choice of accepting or rejecting the invitation, and operators may choose to manually retract a proactive invitation that they previously sent to a visitor. Other options included the ability to setup the lapsed time before an invitation is retracted automatically.