An Enterprise-Strength Operator Console

Available in a Desktop version or a browser-based Webtop version – it's your choice.

Activa Live Chat's Operator Console is available fully on-demand (live chat from the cloud) or installed on the desktop.

The Operator Console offers full parity across all platforms, providing the same great user experience that has made Activa Live Chat a breath of fresh air in an industry full of copycats.

Either version has its own distinct advantages. The Webtop version is accessed from the cloud and does not require any downloads, installs or updates. The Desktop version provides Windows Taskbar and Mac OS X Dock system notifications, and better access control for network administrators.

Chatlets™

Chatlets are mini applications that run within Activa Live Chat's Operator Console. Chatlets integrate with third-party or in-house systems and extend the Operator Console with limitless feature options.

Activa Live Chat provides valuable features like visitor navigation tracking, real-time geo-targeted mapping, Salesforce integration, and administrative oversight and control of operators - all from within the Operator Console.

A robust Chatlet API also is available for developing your own custom Chatlets, providing you with a simple way to extend the power of Activa Live Chat to meet your specific business need.

Elegant Interface

The first time you sign-in to the Activa Live Chat Operator Console, you'll immediately see this isn't the same old boring business software.

From the easy-to-read menus to the crystal clear activity monitor, the Operator Console is designed to substantially increase operator efficiency and make multi-tasking easier. Operators can manage multiple live chats and collaborate with other operators without missing a beat.

The Operator Console's intuitive interface helps new operators get started faster and with minimal training. Help also is just one click away with Help Bubbles that pop-up to provide instructions and descriptions for important areas throughout the Operator Console.

Collaboration Made Easy

The Operator Console was built with multi–operator environments in mind, with support for an unlimited number of departments and operators.

Easy–to–use functions promote collaboration among operators to provide the most efficient and effective live chat customer service.

• Operator–to–operator chats
• Conference-in other operators — even multiple operators at the same time!
• Transfer chats to other operators
• Chat history and transcripts
• Maintain individual operator status

The Activa Live Chat Operator Console lets operators communicate directly with each other in an operator–to–operator live chat. Operators from different departments or with specialized knowledge can help other operators with any engaged visitor - saving valuable time and visitor frustration. Operators can also brief each other before being conferenced–in to a live customer chat.

Activa Live Chat gives your operators the flexibility they need to be the most efficient sales and support personnel possible, ultimately saving your business time and money.