The New Operator Console: Better, Faster, Stronger

The all new, state of the art Activa Live Chat operator console introduces new features, greatly improved performance, and sports an elegant new design.

Faster than Ever

The new operator console is 130% 280% faster than its predecessor. Its greatly improved speed provides an incredibly responsive user experience and contributes to increased efficiency for operators.

Multi-tasking operators can work with multiple visitors, manage their personal canned messages, and collaborate with other operators without missing a beat.

Introducing Chatlets

The new operator console introduces Chatlets - mini applications that exist within and run upon the new Activa Live Chat operator console.

That's right - the new operator console is now a platform!

Chatlets add functions such as real-time mapping, integration with business applications like Salesforce, and much more. Every Chatlet has its own unique and specialized functions that extend the power of Activa Live Chat.

And because some Chatlets require more space, we've made it easy to resize and even maximize Chatlets with a single click.

New, Elegant Interface

The first time you sign-in to the new Activa Live Chat operator console, you'll immediately see this isn't the same old boring business software.

From the easy-to-read menus to the crystal clear activity monitor, the new operator console is designed not only to substantially increase your operators' efficiency, but also to help them enjoy spending their time interacting with visitors.

With easy-to-understand and intuitive controls, new operators can get starting in minutes with minimal training. But help is just one click away with Help Bubbles that pop-up to provide instructions and descriptions for important areas throughout the operator console.

Collaboration Made Easy

The operator console was built with multi–operator environments in mind, with support for an unlimited number of departments and operators.

Easy–to–use functions promote collaboration among operators to provide the most efficient and effective live chat customer service.

• Operator–to–operator chats
• Conference-in other operators — even multiple operators at the same time!
• Transfer chats to other operators
• Chat history and transcripts
• Maintain individual operator status

The Activa Live Chat operator console lets operators communicate directly with each other in a one–on–one, operator–to–operator live chat. Operators from different departments or with specialized knowledge can help other operators with any engaged visitor - saving valuable time and visitor frustration. Operators can also brief each other before being conferenced–in to a live customer chat.

Activa Live Chat gives your operators all of the flexibility they need to be the most efficient sales and support personnel possible, ultimately saving your business time and money.