Live Support and Customer Service

Increase your conversions and sales, support customers and provide live online help — all while decreasing your overall support costs. It's all possible with Activa Live Chat.

Activa Live Chat gives Website representatives, or "Operators", a way in which to directly engage with visitors through real-time, live online support.

Operators can answer questions, help with purchase decisions, up–sell products and services, and guide customers to specific pages. Activa Live Chat helps convert visitors into valuable leads and customers almost instantly.

Advanced, Modern Live Chat Software

The most modern live help software on the market, Activa Live Chat brings benefits not available anywhere else.

A unique feature to Activa Live Chat is the ability to see exactly what visitors are typing – as they type it – before they send their message! This means that operators can anticipate customers needs faster than ever before and respond almost instantaneously!

Repeat visitors are automatically detected by Activa Live Chat and detailed information shows how many times they've been to the site before.

Activa Live Chat also comes with a powerful Proactive Chat feature that lets your operators invite specific visitors to a chat. This powerful sales tool helps you spot trends and help customers who might be ready to leave your Website.

Operators can even use powerful integrated tools to find out everything about visitors such as detailed demographics, computer platform details, referring search engines and keywords, geographic location with integrated maps, and even a visitor's local weather!

Activa Live Chat works on the most computer platforms and Web browsers, and because of its ingenious implementation method, customer chats won't be intercepted by pesky popup blockers. This means Activa Live Chat lets you reach more customers than any other product in the world!