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Professional Services
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Innovation is the Solution
Only innovation will increase sales and customer satisfaction, and Activa Live Chat is the leader in creating new ways to make live chat better, faster and more efficient.
Message Sneak-Peek
Message Sneak-Peek enables live chat agents to see what visitors are typing before their message is sent. Agents can easily anticipate what a visitor is going to ask, which results in much faster and more accurate responses. Message Sneak-Peek has transformed live chat into a fluid, naturally flowing conversation and it's only available with Activa Live Chat.
Velocity Messaging
Velocity Messaging accelerates live chat interactions by automatically finding relevant responses based on what an agent is typing. Simply select a response and it is entered into the live chat message. Velocity Messaging drastically reduces the length of each live chat and singled handedly enables agents to handle more simultaneous chats and more chats over time - drastically increasing efficiency and reducing contact center costs.
Intelligence Rules
Easily customizable Intelligence Rules leverage behavioral and situational parameters to segment and target key visitors for proactive customer service and sales interactions. Activa Live Chat's robust engagement solutions automatically identify and target high-value customers, ensuring the right visitor is engaged at the right time. Intelligence Rules are proven to increase sales opportunities, improve customer service experiences and maximize first contact resolution.
ACD Genius
Specifically designed for the contact center and enterprise live chat deployments, ACD Genius is the most advanced way to route incoming live chats to matching-skilled agents in appropriate departments. The advanced automated routing algorithm of ACD Genius evaluates the context and urgency of a chat and assigns it to the most capable operators while meeting all service level requirements.
Salesforce Integration
Two leading cloud computing platforms meet with Activa Live Chat's unparalleled Salesforce Integration. This seamless, "baked-in" offering provides exclusive features like Auto Query, chat-to-case, 1-click Fast Fill, mapping of pre-chat information, transcripts, and custom variables, and the ability to leverage the Salesforce knowledge base for canned responses during live chat. All without any setup in Salesforce.com!
Cloud Computing
Customers benefit from the low cost, low risk, and fast results of Activa Live Chat's cloud computing delivery model. Just open your favorite Web browser and access every aspect of the service over the Internet. Cloud computing lets you gain all the benefits of 100% system compatibility, and proven security, reliability and stability without having to install or maintain old-guard, legacy software.
Always-On Security
Activa Live Chat pioneered Always-On Security so that the integrity of every real-time live communication is always guaranteed. This market-leading level of security protects every live chat interaction and all data storage with industry leading AES-256 High Grade Encryption - the highest level of live chat security available. In fact, Activa Live Chat uses the same security standard required by the US Government and NSA.
Wait Marketing
Take advantage of customers in the queue by delivering targeted, dynamic messages rich with information, images and animation. Wait Marketing lets you setup custom messages that are displayed to customers before they are engaged with a live chat agent. This powerful feature provides the opportunity to cross-promote products and services, up-sell and increase average spend, reinforce brands, and reduce perceived wait times.