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Activa Live Chat Features

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Features of Activa Live Chat

Activa Live Chat has more advanced live support capabilities and features than any other live help software. In fact, it's taken some live chat systems over 8 versions to deliver what Activa Live Chat already offers.

Deployment & Customization

  • Intuitive & comprehensive administrative dashboard
  • Deploy across multiple domain names, sub-domains and/or IP addresses
  • Pop-up chat windows
  • Inline chat windows
  • 100% custom chat windows with SDK
  • Standard and custom chat buttons & links
  • 100% custom chat buttons with SDK
  • Proactive Chat Invitations
  • Automated Chat Invitations
  • Integration with Google Analytics
  • Goals & Conversions Tracking
  • Reporting & Analytics
  • Customize pre-chat forms
  • Customize post-chat surveys
  • Offline "leave a message" forms
  • Fully integrated Salesforce

Departments & Operators

  • Department organization
  • Unlimited departments and operator accounts
  • Chat with multiple visitors simultaneously
  • Operator specific canned messages
  • Automated greetings
  • Online and offline availability setting
  • Global canned messages per department
  • Transfer chats to other operators
  • Operator-to-operator chat
  • Multi-operator conference chats
  • Block specific visitors from chatting
  • Label specific visitors ("Competitor", "Employee", etc.)
  • Create and/or update visitors to Salesforce CRM
  • Save chat transcripts to Salesforce objects

Visitor Chatting

  • Real-time live chat
  • Unlimited concurrent chats
  • View what visitors are typing before sending
  • Typing indicator viewable by visitor
  • Built-in spell checking as you type
  • Live co-browsing
  • Joint form filling
  • Push pages through to visitors
  • Automated URL and Mailto linking

Monitoring

  • Real-time visitor monitoring
  • Return visitor indicator
  • Time on site
  • Pages visited
  • Current page
  • Click history
  • Referring site or search engine
  • IP addresses
  • Network names
  • City
  • State, province or region
  • Country
  • Browsers type and version
  • Operating system
  • Flash version
  • Screen resolution

Miscellaneous

  • 100% parity on Windows, Mac and Linux
  • Compatible with all browsers, including IE, Firefox, Safari, etc.
  • Web based software as a service (SaaS)
  • Integrated mapping of visitor location
  • Visitor's local weather report
  • Audible cues/notifications
  • Visual cues/notifications
  • Unlimited administrative accounts
  • High availability
  • Secure infrastructure