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Activa Live Chat Features

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Fully Integrated Salesforce

Try the Salesforce Chatlet now »

The Activa Live Chat Salesforce Chatlet adds the power and convenience of Salesforce Enterprise and Unlimited editions to the Activa Live Chat Operator Console.

Live Chat with Salesforce

With the Salesforce Chatlet, your operators will have instant access to all of your Salesforce objects, giving them the ability to continue to interact with all their contacts, leads, customers, etc., all while being signed into the Activa Live Chat Operator Console.

salesforce chatlet

Editing a lead in the Salesforce Chatlet while minimized

salesforce chatlet expanded

One-click maximized view expands the Salesforce workspace

salesforce chatlet expanded

Creating a new contact within the Salesforce Chatlet

New leads and customers can be generated from Activa Live Chat and entered directly into Salesforce. Operators also have the option of saving live chat transcripts as cases or even calls within any object.

By implementing the pre-chat form option in Activa Live Chat, visitors who submit a form (or survey) before their chat session begins will be looked up automatically by the Salesforce Chatlet. Multiple matching results are presented in a list from which the operator can choose. Also, new objects can be easily created on-the-fly just as you would using the Salesforce.com interface.

Seamless Integration

One of the distinct advantages of Activa Live Chat's Salesforce Chatlet is that it uses a direct channel to Salesforce.com via the Salesforce API. Unlike other solutions that merely frame Salesforce.com within a browser window, the Activa Live Chat Salesforce Chatlet becomes a seamless part of the Operator Console making interacting with Salesforce simple and intuitive.

The Activa Live Chat Salesforce Chatlet can be resized depending on any individual operator's preferences. In its default state, the Salesforce Chatlet resides at the bottom middle part of the Operator Console with all the other Chatlets. It can be resized vertically by dragging the resize grip up or down. To maximize the Chatlet, simply click the resize button to take advantage of more screen real estate.

Setup in Seconds

After purchasing your license(s) to the Salesforce Chatlet, you can assign the Chatlet to any operators who need access. Once these operators sign in to the Operator Console, they will have access to the Salesforce Chatlet and can log in immediately using their Salesforce user name and password.

Add an active, thriving channel to your lead generation process with the Activa Live Chat Salesforce Chatlet - available for only $9!

With seamless integration of popular CRM applications like Salesforce, Activa Live Chat feeds prospects, leads and customers directly into your relationship pipeline.

  • Gather valuable information for contacts, sales and prospects instantly.
  • Use and a hot, qualified leads aggregator.
  • Ties directly to your Salesforce.com® account.
  • Available for Unlimited and Enterprise Salesforce customers

Add the Activa Live Chat Salesforce Chatlet

Add the Activa Live Chat Salesforce Chatlet to your existing Activa Live Chat account or when you first sign up.