Reporting & Analytics

Activa Live Chat provides valuable reporting statistics and easy-to-use analytical tools throughout the account dashboard.

Google Analytics

The powerful and popular Google Analytics™ reporting platform is now seamlessly integrated into Activa Live Chat. Combined customers of Activa Live Chat and Google Analytics™ can choose this feature as part of any deployment and integrate live chat statistics as part of their normal reporting quickly and easily.

With Google Analytics™ integration into Activa Live Chat, it's now easier than ever to generate live chat effectiveness reports and to track and measure conversion rates related to live chat usage.

Quick and Easy Mini Reports

Sometimes the best statistics are those that are easily and readily available. So instead of having to generate large reports just to get to a handful of statistics, we've created Mini Reports that are available right where you'd want them.

Throughout the different sections of the account dashboard, administrators can get instant mini reports with a single click. Mini Reports give you instant statistical information such as:

• Total number of chats for each deployment
• A breakdown of chats resulting from buttons, links or invites
• How many chats a department and individual operators have handled
• The effectiveness of every chat button, text link, proactive invite and automated invite

Mini Reports help managers and administrators get valuable information in the quickest and easiest way possible.

Generate Reports and Analyze Data

Using more powerful analytical tools, Activa Live Chat administrators can dig deeper in to the statistics of their live chat deployments.

Pre-built reports are available to help measure the affective ness of:

• Individual deployments
• Departments and Operators
• Chat Buttons and Links
• Proactive and Automated Chat Invitations
• Real-Time Monitoring of Chats and Operators

Building custom reports only takes a few minutes and lets administrators see data with more variables such as peak times, days and dates, trends analytics and traffic patterns in terms of chat management.

Chat Transcripts

Sometimes seeing is believing and when it comes to live chat support, this means reviewing and analyzing actual chat transcripts.

Through the account dashboard, administrators can search for a view every single chat transcript from any of their deployments and each and every one of their departments and individual operators.

Full chat transcripts can also be downloaded and saved in the following formats:

• Plain Text File
• CSV File
• Excel Spreadsheet File