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Activa Live Chat's Competitive Advantages
Explore 21 (and counting...) advantages that Activa Live Chat offers for delivering the very best live chat system possible for online sales, customer service and support.
Simply a Better Value
Imagine a live chat solution that enables operators to handle more chats, reduces the time spent on each chat, saves you money and makes customers happy. Activa Live Chat's unique features help operators respond faster and more accurately while shortening chat length - enabling you to service more chats and provide better service with fewer online agents. Now that's value!
Innovation Leader
Only Activa Live Chat leverages the most optimized, proven and efficient technologies in the world. While the entire live chat industry is stuck using outdated methods and legacy software, Activa Live Chat continues to incorporate awe inspiring features and new improvements into its already modern live chat architecture.
Message Sneak-Peek™
Message Sneak-Peek enables live chat operators to see what visitors are typing before their message is sent. Live chat operators can easily anticipate what a visitor is going to ask, which results in faster, more accurate answers. Message Sneak-Peek turns live chat into a more fluid, naturally flowing conversation and it's only available with Activa Live Chat.
Velocity Messaging™
Velocity Messaging helps operators quickly find the best answer for customer questions without searching through libraries of canned responses. As operators type, Velocity Messaging automatically analyzes and presents matching Canned Messages in a convenient list that drops down below the messaging field, highlighting matching words and phrases. Just click to select the best response!
No Software to Install or Maintain
Activa Live Chat is the only live chat provider with an "all-features-included" Operator Console that's available as a no-software, browser-based "Webtop" application - for every platform and every browser! With nothing to install or maintain, Activa Live Chat's cloud computing model lets you say goodbye to hardware, legacy software, complicated installations and painful upgrades.
Enterprise Chat Routing - Standard
Activa Chat Distribution (ACD) is a standard part of Activa Live Chat that provides advanced chat routing options for every type and size of live chat deployment. ACD Choice and ACD Activity are great for small and mid-size deployments, while ACD Genius is best for call centers and large enterprises.
Rapid Deployment
Getting started with Activa Live Chat takes only a few minutes of point and click, copy and paste. Activa Live Chat makes it easy to get your live chat customer service and support up and running without expensive infrastructure expenditures or IT staffing. There's no software to install or maintain, and upgrades are seamless and instantaneous.
The Most Secure
Activa Live Chat features Always-On Security™ that protects each and every live chat with industry leading AES-256 High Grade Encryption - the highest level of live chat security available. In fact, Activa Live Chat uses the same security standard required by the NSA for the transfer of top secret information. Other live chat services provide outdated 128-bit SSL security - and only as an option. Security is standard with Activa Live Chat - never an option!
The Leader in Compatibility
Activa Live Chat also leads in compatibility - important for your live chat operators and live chat visitors. Activa Live Chat's service runs in perfect parity for all visitors no matter what Web browser they're using to access your Website. Other services simply do not support all browsers and operating systems on the visitor side. Only Activa Live Chat ensures that valuable opportunities will never be missed because of incompatibilities.
Unbeatable Salesforce.com Integration
The groundbreaking Salesforce Chatlet provides the world's best live chat and Salesforce.com integration with unmatched usability, features and performance. With features such as Auto Record Matching, Chat-to-Case, Chat-to-Activity (call/event), 1-Click Record Creation, Field Mapping, and full support for Custom Objects and VisualForce pages, Activa Live Chat is a home away from home for Salesforce.com customers.
We have our own Co-Browsing
Activa Live Chat's co-browsing feature, complete with Co-Navigation, Push-Pages, and Joint Form Filling, was developed by our own engineers and does not require your visitors to install Java or have to "click to allow" access before it will work. All other chat companies require your visitors to install Java to enable co-browsing support, and the majority license third-party solutions.
Unlimited Websites in a Single Account
There are no limits with Activa Live Chat - including the number of Websites where you can use it. From a single account, use one deployment with multiple domains or setup multiple deployments for multiple domains - it's up to you. And since licensed seats are shared among operators, your online agents can manage chats from any of your deployments (even at the same time).
A Better Price
Activa Live Chat has just one, easy to understand and straightforward pricing model of only $69 per seat. There are no confusing tiers, setup fees, or difficult upgrades necessary - ever. And all features, including enterprise and call center features, are already included. New features also are free to all customers. Getting all the features offered by Activa Live Chat would cost two to four times more with competing services.
Reliable, Scalable, Redundant
As a leading cloud computing service provider that's available every minute of every day, network integrity and uptime are crucial. Activa Live Chat serves its customers from high availability data centers located in the United States and Europe that achieve greater than 99.9% uptime. In addition, Activa Live Chat's modern architecture provides unbeatable fault tolerance, redundancy and load balancing to ensure consistent and reliable delivery of service to every customer and every location.
Intelligence Rules™
Intelligence Rules are incredibly powerful features that enable you to automatically identify, target and engage key visitor groups and high value customers in a more individualized manner. Create simple or complex rules based on geo-targeting, search engine keywords, funnels and behaviors, IP addresses, and custom variables including regular expressions.
Chatlets™
Only Activa Live Chat has Chatlets - mini applications that run within the Operator Console and extend its functions with other systems. Chatlets make it easy to integrate live chat with previously autonomous business functions, creating a seamless and efficient process between your live chat deployments and other important applications such as CRM, accounting, inventory, e-commerce stores, ERP and much more.
Collaboration Made Easy
Activa Live Chat provides an outstanding team environment for live chat operators with incredible collaboration features. Conference Chatting lets multiple operators join a single chat. Chat Transfer helps with escalating chats to different departments or to operators with greater skills, and Operator-to-Operator Chat allows operators to engage with each other alongside a visitor chat without skipping a beat.
Administrative Oversight
The incredible Admin Chatlet provides administrators with a way to oversee and manage operators and their ongoing live chats. Administrators can send private messages to operators during their chats, conference-in other operators to the chat, and even transfer the chat to another operator. Built-in Message Sneak-Peek technology even lets administrators see what the visitor is typing AND what the operator is typing before the messages are sent.
Transcripts
Live chat transcripts are always available to Activa Live Chat customers for the life of their account, and settings provide a way to limit their storage duration and even turn off archiving altogether. Administrators can search for and view transcripts from any department or operator, and operators can see their own chat histories and those of repeat visitors. Transcripts can be exported as text, a CSV file and even as Excel spreadsheets. XML Transcript Delivery also can be setup to automatically send transcripts to a secure URL of your choosing.
The Analytics you Know and Love
Activa Live Chat integrates quickly and easily with the leading analytics packages including Google Analytics, Omniture SiteCatalyst and WebTrends. With just a single click, you will be tied into your favorite analytics package tracking live chat with conversions, search engine optimization and search engine marketing efforts without learning a new and separate system.
A Real Free Trial
There is no difference between Activa Live Chat's free trial and a paid license other than it's limited to 10 seats and 14-days. The free trial lets customer test our service and gain a realistic idea of how Activa Live Chat will work for them. A free trial can easily be converted to a paid account at any time during and for 30-days following the free trial without losing any data or settings. Moving from staging to production has never been so easy! Give it a try now »