Intuitive Administration

Activa Live Chat is controlled and administered through one easy-to-use Account Dashboard.

Accessed online, the Account Dashboard is the central control room for your Activa Live Chat deployments and is divided into nine key areas that include:

• Account Dashboard Home
• Deployments
• Departments & Operators
• Buttons & Links
• Automated Invites
• Visitor IDs & Blocking
• Reporting
• Administrator Accounts
• License & Billing

Easy to Understand

Making the administration of Activa Live Chat simple and intuitive is a high priority, and the Account Dashboard demonstrates this commitment.

The layout and organization is clear and concise, and everything is written in uncomplicated language because we understand that not everyone's an IT specialist.

Setting up a simple live chat deployment takes only minutes and can be completed with pointing, clicking, copying and pasting. More advanced customers will appreciate the accessible tools and well defined protocols for accomplishing even the most customized settings.

Permissions Based Management

Account Owners can easily setup additional administrator accounts to allow access by other staff members who can help setup and manage live chat.

While Account Owners have exclusive access to their account's billing information, by setting up Super Administrator accounts they can grant full access to all other areas of the Account Dashboard. Sub Administrator accounts can also be setup with limited permissions to one or more areas of the dashboard.

Safe and Secure

Administrators can rest assured that their account, billing and all live chat data and information are secured.

The Activa Live Chat Account Dashboard is secured by industry leading 256-bit SSL High Grade Encryption (the same encryption the U.S. Government requires for sensitive information).